CORPORATE VALUES are beliefs. Attitudes and norms that shape individuals and group behavior towards the achievement of our desired vision.
CUSTOMER ORIENTATION
The Customer, our reason for being, is foremost in our minds. Everything we do, we do for the customer. We anticipate and respond to his ever – changing needs.
QUALITY
Quality is measured by customer satisfaction. A quality product or service anticipates and exceeds customer requirements; a customer may be an internal or external customer. A quality product has the following attributes:Conformance to specification
Quickly / Timely Response
Value (Price)
Features
Aesthetics
ServicePURSUIT OF EXCELLENCE
Pursuit of excellence means that there is a constant quest for perfection. All employees conscientiously seek to do the right things right, the first time. Since perfection is elusive, it also implies that learning is institutionalized. Lessons are learned in everything that is done; they are disseminated and taught to others; they become part of standard operating procedures. Pursuit of excellence also implies that the organization is agile enough to change as the situation demands. It is the organization that learns; it is also the organization that unlearns.
INTEGRITY
Integrity is the adherence in word and in deed to a high level of moral conduct.
CONCERN FOR THE PEOPLE
We develop our people by facilitating their learning and assisting them in their career development. We help them improve their quality of life by helping them achieve job satisfaction and by respecting their needs and priorities as human beings.Our objective is to develop highly inspired associates.
BIAS FOR RESULT
We seize opportunities. We actively respond to problems with a sense of urgency. We take the initiative to personally follow through the process, even after our individual task has been completed, to ensure that necessary closure is attained. A bias for results means that we are not content with merely finishing our own personal assignments; we actively ensure that the process is carried through the end.
EMPOWERMENT
Empowerment is a sense of ownership of jobs and projects that arise as a result of mutually understood expectations, the grant of reasonable authority limits and therefore control of resources, clear accountabilities, and coaching. These result in employees being able to realize their full potential, as they willingly accept responsibility for making decisions and taking action that best reflect the interests of the company and its customers.
LONG-TERM FOCUS
Long-term focus means having a forward looking perspective in all our plans, decisions and actions. It is a conscious effort to consider the long term implications of today’s decisions and actions. It means pursuing actions which may not have a positive or significant impact in the short-run but may influence or make a difference on the company’s long-term future.